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FAQs
Common questions about our services, process, and next steps.
Quick facts
- Grouped FAQs for fast scanning
- Confidential enquiries welcomed
- Links to Services and Pricing
Getting started
What services do you provide?
What services do you provide?
We provide independent social work assessments, court reporting and support, consultation/advocacy, and related services. Please see the Services page for the full list.
Who do you work with?
Who do you work with?
We work with children and families, as well as professionals and organisations who require independent assessments, reports, or consultation.
Who can instruct your services?
Who can instruct your services?
We accept instructions from solicitors, local authorities, organisations, and private individuals, depending on the nature of the service required. If you’re unsure whether your request is appropriate, please contact us and we will advise.
How do I make an enquiry or request a quote?
How do I make an enquiry or request a quote?
Use the Contact page to tell us what you need. We’ll confirm the most suitable service and the next steps.
Professional standards
Are you registered and regulated?
Are you registered and regulated?
Yes. We are registered with Social Work England, Enhanced DBS checked, and aligned with Trauma Regulation Board standards.
How do you handle confidentiality and sensitive information?
How do you handle confidentiality and sensitive information?
We treat sensitive information carefully and use secure methods for document exchange where required. For safeguarding and confidentiality, please avoid including identifying case details in emails or initial enquiries.
How can I make a complaint?
How can I make a complaint?
We are committed to maintaining high professional standards. If you have a concern or complaint, please contact us in writing via the Contact page or by email, outlining the nature of your concern. We will acknowledge receipt and explain our complaints process and expected response timescales. As a Social Work England registered professional, concerns may also be raised directly with the regulator where appropriate.
Availability and coverage
What areas do you cover?
What areas do you cover?
Coverage can vary depending on the service required. Contact us with your location and requirements and we’ll advise.
How quickly can you start?
How quickly can you start?
Availability depends on current capacity and the type/urgency of the work. We’ll confirm timelines once we understand your request.
Can I speak to someone before booking?
Can I speak to someone before booking?
Yes. Send an enquiry via the Contact page and we can discuss your needs and the best way forward.
Fees and payment
How are fees and payment handled?
How are fees and payment handled?
Pricing depends on the service and scope. Please see Our prices, or contact us for a quote tailored to your needs.
What payment methods do you accept?
What payment methods do you accept?
We accept payment by bank transfer (BACS). Where appropriate, secure online payment can be made via Stripe within our portal. Instalment options may also be available for certain services — please contact us if you’d like to discuss payment arrangements before instructing work.
Still unsure?
We’re happy to talk through your situation confidentially and point you to the most suitable service and next steps.